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Customer service on buying cigarettes


View Poll Results: How would you rate customer service on your purchases of cigarettes?
Exceptional 6 37.50%
Good 6 37.50%
Average 4 25.00%
Voters: 16. You may not vote on this poll

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Old 05-16-2019, 10:23 PM
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Default Customer service on buying cigarettes

This is something we all have to deal with at some point during the week and yes, I've been critical of some clerks and stores at points for either being poor with service or ID'ing me for no apparent reason, BUT, on the average, how would you rate the customer service when you buy your cigarettes (be it packs, multiple packs or cartons).

I look forward to all your comments and feedback on your purchase stories, both good and bad.
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Old 05-17-2019, 06:04 PM
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The Speedway gas station where I buy most of mine is really good. There is one clerk who seems to be there all the time already knows what I want when I step up to the counter.
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Old 05-17-2019, 09:23 PM
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Default Good experiences

I have found most clerks are smokers themselves and understand different brands. Sometimes they will recommend a particular new brand or special.
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Old 05-18-2019, 03:07 PM
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This is just my observations and it will vary location by location, but, the more friendly and knowledgeable that the store location is and especially if they know you, the more frequently I am to stop there and buy.

In our area in Eastern Washington, Maverik and Walgreens store locations are excellent stops for picking up packs - friendly service, stores are well maintained and stock is never an issue, especially on core brands.
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Old 06-18-2019, 10:29 AM
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My service is exceptional because I always buy from my local smoke shop. They know me personally, which means I'm greeted by name, I return the favor, and I don't have to ask for a carton of my Marlboro reds 100's. But I will get asked if I'm going for a pack of something different this week. And a free lighter always gets thrown in with my purchase. In addition to a guarantee that the cigarettes will be fresh - return them if they're not fresh and they'll be exchanged.

If cigarettes cost any more at a smoke shop than elsewhere, it's very minimal. But it's nice buying cigarettes where they specialize in cigarettes and other smoking related material. The staff is always well aware of smokers' wants and needs, and very knowledgeable about brands and styles, even if they happen to be non-smokers.

Last edited by Heike; 06-18-2019 at 11:12 AM.
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Old 06-20-2019, 01:24 PM
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I buy my More 120s from the local Sonico not too far from my house. They are very friendly and always have my carton ready when I need to stock up.
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Old 06-21-2019, 03:04 PM
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Originally Posted by Heike View Post
My service is exceptional because I always buy from my local smoke shop. They know me personally, which means I'm greeted by name, I return the favor, and I don't have to ask for a carton of my Marlboro reds 100's. But I will get asked if I'm going for a pack of something different this week. And a free lighter always gets thrown in with my purchase. In addition to a guarantee that the cigarettes will be fresh - return them if they're not fresh and they'll be exchanged.

If cigarettes cost any more at a smoke shop than elsewhere, it's very minimal. But it's nice buying cigarettes where they specialize in cigarettes and other smoking related material. The staff is always well aware of smokers' wants and needs, and very knowledgeable about brands and styles, even if they happen to be non-smokers.
It's a definite plus have fresh stock, they know your brand and especially the free gifts that you get for a being a loyal customer, because, you never have enough lighters. It's helps build a loyal customer and a return customer with good service.
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Old 06-22-2019, 10:36 PM
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Totally varies for me. I’ve got a local smoke/vape shop run by a guy around my age and I try to go every Monday after work for my weekly carton. If I get there around closing he and I will usually go out back and have a smoke and I’ll hear about whatever new products he has that week (most of it doesn’t interest me, but an interesting business nonetheless).

Anywhere else ranges from fine to comically bad. I smoke a pretty popular brand (blue Spirits) but there are definitely some clerks who can’t find them. I also get ID’d inconsistently, although much less than I did when I was closer to the legal age.
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Old 06-23-2019, 01:04 PM
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I usually buy my cigarettes at a gas station near where I live. Three clerks know me by name and know what I smoke. A couple of others, usually high school kids, seem to find it a vey difficult task to get me the right cigarettes.
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