[wwb]

2010-01-14
17:37:17 Your Company is now listed Details

Your message: You company is now listed on one of the internet's biggest and best known sites for cigarettes reviews of online retailers, [url=http://www.cigreviews.com]Cigarettes - Cigarette Shop Reviews - Electronic Cigarette Coupons & More[/url]

See for yourself here, [url]http://www.cigreviews.com/forums/general-smokers-discussion/657-online-fraud.html[/url]

Refund my MONEY IN FULL and cancel my order and I will remove the posting!!
Claudia - Shipping Department: Dear Mr. Wade,
why you dont' write on this forum that you are a fraud man?
Youa re aperson liking to smoke free; you waited the shipment of your cigarettes and after you claimed at your credit card company.
We shipped By FEdex as follow and you can track your parcel :
[url]http://www.fedex.com/Tracking?cntry_code=md[/url] , tracking 8636 4935 5009.
Now you can smoke free.
You have been blacklisted and you never can shop again on our websites group.

Best regards.

Customer care
Kate -USA Area


Dear Wade,
We confirm again that we can't cancel your order because it has been processed and is already on the shipping list.
Your order will be dispatched shortly, please do not worry.
All the best


2010-01-13
16:30:38 Your website is now listed as a Fraud Details

Your message: Your website is now listed at the top of a google search as a fraud and a scam. Now potential new customers will see this are not order a thing from you guys.

[url=http://www.google.com/search?hl=en&q=cigarettes-cigars+scam&aq=f&oq=&aqi=]cigarettes-cigars scam - Google Search[/url]

Denise - Orders Department: Dear Wade,
You should know that we are honest merchants and we have a lot of satisfied customers worldwide.
Kind Regards



2010-01-13
16:20:39 Cancel my order! Details

Your message: Do not ship my order. Cancel it and refund my money. I am refusing to accept the package if it arrives!
Denise - Orders Department: Dear Wade,
We confirm again that we can't cancel your order because it has been processed and is already on the shipping list.
Your order will be dispatched shortly, please do not worry.
All the best


2010-01-12
17:45:33 Fraud! Details

Your message: Be patient? It's been over ten 10 days since I ordered them and you still haven't shipped them!! I'm refusing the package when it arrives along with I'm posting about your company online as a fraud and a scam!!
Denise - Orders Department: Good afternoon,
We are sorry your order hasn’t been shipped yet. We'll make a solicitation to the warehouse to ship your order ASAP. Please be a little patient, as soon as it will be dispatched, you will receive our shipping advice concerning shipping date of your goods and the average time of arrival.
Kind Regards



2010-01-11
16:13:41 Please Cancel Order Number 177074 Details

Your message: Please cancel order number 177074 and refund my money on my credit card. It hasn't even shipped yet!! I ordered this over a week ago and it still hasn't shipped. This is why I paid the extra $90 at the time to have these expedited and it hasn't even shipped yet! I understand your busy, however, if you can't handle the volume of business, then hire more people or don't offer expedited services such as FedEx.
Denise - Orders Department: Dear Wade,
We regret to announce you that we can't cancel your order because it has been processed and is listed to be shipped in a short time.
Please accept our apologies concerning this delay and be a little patient, your order will be dispatched soon.
We remain at your disposal



2010-01-09
05:37:11 Order Number 177074 Details

Your message: Order Number 177074 was placed on January 2, 2010 and to be shipped via FedEx. According to your website I was suppose to receive this package within 5 business days. Today is that day (January 8, 2010) and I have not received the package. Please refund my money as I paid the extra $90 for FedEx shipping so that I would receive this in the time frame advertised and stated on your website.
Denise - Orders Department: Good afternoon,
We confirm that your order has been accepted by our card processor and everything is OK. It has been listed to be shipped in a short time. This delay is due to the fact that our company is fully engaged with orders at this time.
Please be a little patient, you will receive soon our shipping advice concerning shipping date of your goods and the average time of arrival.
We remain at your disposal.

[jackbauer]

Here's a transcript of the conversation and dealings with this unscrupulous merchant. To note, I did file a chargeback with my credit card company (glad I used my Visa card instead of my debit card) and then a week and a half later the package arrived at my door. I did the honorable thing and refused delivery of the package and it's being returned to sender.

I've heard from several other's with similar experiences with this company and it's all been nearly identical. Stay away from them!

2010-01-14
17:37:17 Your Company is now listed Details

Your message: You company is now listed on one of the internet's biggest and best known sites for cigarettes reviews of online retailers, [url=http://www.cigreviews.com]Cigarettes - Cigarette Shop Reviews - Electronic Cigarette Coupons & More[/url]

See for yourself here, [url]http://www.cigreviews.com/forums/general-smokers-discussion/657-online-fraud.html[/url]

Refund my MONEY IN FULL and cancel my order and I will remove the posting!!
Claudia - Shipping Department: Dear Mr. Wade,
why you dont' write on this forum that you are a fraud man?
Youa re aperson liking to smoke free; you waited the shipment of your cigarettes and after you claimed at your credit card company.
We shipped By FEdex as follow and you can track your parcel :
[url]http://www.fedex.com/Tracking?cntry_code=md[/url] , tracking 8636 4935 5009.
Now you can smoke free.
You have been blacklisted and you never can shop again on our websites group.

Best regards.

Customer care
Kate -USA Area


Dear Wade,
We confirm again that we can't cancel your order because it has been processed and is already on the shipping list.
Your order will be dispatched shortly, please do not worry.
All the best


2010-01-13
16:30:38 Your website is now listed as a Fraud Details

Your message: Your website is now listed at the top of a google search as a fraud and a scam. Now potential new customers will see this are not order a thing from you guys.

[url=http://www.google.com/search?hl=en&q=cigarettes-cigars+scam&aq=f&oq=&aqi=]cigarettes-cigars scam - Google Search[/url]

Denise - Orders Department: Dear Wade,
You should know that we are honest merchants and we have a lot of satisfied customers worldwide.
Kind Regards



2010-01-13
16:20:39 Cancel my order! Details

Your message: Do not ship my order. Cancel it and refund my money. I am refusing to accept the package if it arrives!
Denise - Orders Department: Dear Wade,
We confirm again that we can't cancel your order because it has been processed and is already on the shipping list.
Your order will be dispatched shortly, please do not worry.
All the best


2010-01-12
17:45:33 Fraud! Details

Your message: Be patient? It's been over ten 10 days since I ordered them and you still haven't shipped them!! I'm refusing the package when it arrives along with I'm posting about your company online as a fraud and a scam!!
Denise - Orders Department: Good afternoon,
We are sorry your order hasn’t been shipped yet. We'll make a solicitation to the warehouse to ship your order ASAP. Please be a little patient, as soon as it will be dispatched, you will receive our shipping advice concerning shipping date of your goods and the average time of arrival.
Kind Regards



2010-01-11
16:13:41 Please Cancel Order Number 177074 Details

Your message: Please cancel order number 177074 and refund my money on my credit card. It hasn't even shipped yet!! I ordered this over a week ago and it still hasn't shipped. This is why I paid the extra $90 at the time to have these expedited and it hasn't even shipped yet! I understand your busy, however, if you can't handle the volume of business, then hire more people or don't offer expedited services such as FedEx.
Denise - Orders Department: Dear Wade,
We regret to announce you that we can't cancel your order because it has been processed and is listed to be shipped in a short time.
Please accept our apologies concerning this delay and be a little patient, your order will be dispatched soon.
We remain at your disposal



2010-01-09
05:37:11 Order Number 177074 Details

Your message: Order Number 177074 was placed on January 2, 2010 and to be shipped via FedEx. According to your website I was suppose to receive this package within 5 business days. Today is that day (January 8, 2010) and I have not received the package. Please refund my money as I paid the extra $90 for FedEx shipping so that I would receive this in the time frame advertised and stated on your website.
Denise - Orders Department: Good afternoon,
We confirm that your order has been accepted by our card processor and everything is OK. It has been listed to be shipped in a short time. This delay is due to the fact that our company is fully engaged with orders at this time.
Please be a little patient, you will receive soon our shipping advice concerning shipping date of your goods and the average time of arrival.
We remain at your disposal.

[jackbauer]

Here's another transcript from another customer with a similar experience:

2008-04-12
00:16:19 51181 Details

Your message: Already three days ago I gave my bank all details to demand my money back in the form of a refunding from our side.That means everything is on the way from my side. As I informed you early enough already at the end of the last week about my cancelling of the order, the shipping is not necessary anymore. All our emails are saved, and I won`t accept the shipped package at the arrival. You don`t keep to the promises on your website (100% money back if the customer is not satisfied with something), need a time of approximately four weeks o deliver paid goods, don`t send any custom declaration and ignore every criticism. That is called deceit. By the way, my bank gave me the advice to report the whole bargaining procedure with your \"firm\" to the police. I am still thinking about how and what to do, but will make up my mind very soon.
This mail is written just for your information. Any change of the process is not possible anymore.

E.Tappert.



2008-04-07
21:36:53 re:ticket #40580 cancelling order Details
Deine Anzeige : Hello,
this will be my last mail to you.I was at the bak and got to know that it is no problem for me to demand my money back via my card and is completela free of charge.. The listing of my order was already announced two weeks ago.The order hasn`t been shipped yet. So, cancel it in case there is anything to cancel. So I cannot understand, why you don`t want to send my money back as every professional salesperson does after four weeks waiting. The charging from my card was also quite quick. You only needed a few seconds.
I found on your website in German some information in German which I will copy now into this mail. It guarantees a 100% refund. You should find someone to translate it for you.100% money back

Die UK.Cigarettes-cigars.com garantiert die 100%ige Rückzahlung des für die Zigaretten und deren Versand bezahlten Betrags, wenn der Käufer aus irgendeinem Grunde nicht zufrieden gestellt ist.

By the way I hve never signed any customs declaration. When do your customers get it?
E.Tappert.
Claudia - Verschiffen-Abteilung: Hello Mrs.Tapert,
thank you for your email.We would like to inform you that your order is going to be shipped today.(11-04-08).Its no need to claim for your money back as you will receive your goods soon.
Kind regards
Claudia - Verschiffen-Abteilung: Hello Mrs.Tapert,
We would like to inform you that your order has been shipped with priority on date 2008-04-14 by Air Mail Registered and has to arrive during these days.
Its true that we shipped in delay your order,but we have always informed you about the problems we have had,and you have been always informed by us.
We also informed you in the previous emails how to get a refund ,,that a refund cost 35 USD,you did not confirm us about what to do.
If you will claim now,we will consider you as a liar who will smoke our cigarettes for free.
And do not warn us ,with police and so on,we do have a secure website we have shipped your goods (even in delay).
Have a good day.


2008-04-07
21:36:53 re:ticket #40580 cancelling order Details

Your message: Hello,
this will be my last mail to you.I was at the bak and got to know that it is no problem for me to demand my money back via my card and is completela free of charge.. The listing of my order was already announced two weeks ago.The order hasn`t been shipped yet. So, cancel it in case there is anything to cancel. So I cannot understand, why you don`t want to send my money back as every professional salesperson does after four weeks waiting. The charging from my card was also quite quick. You only needed a few seconds.
I found on your website in German some information in German which I will copy now into this mail. It guarantees a 100% refund. You should find someone to translate it for you.100% money back

Die UK.Cigarettes-cigars.com garantiert die 100%ige Rückzahlung des für die Zigaretten und deren Versand bezahlten Betrags, wenn der Käufer aus irgendeinem Grunde nicht zufrieden gestellt ist.

By the way I hve never signed any customs declaration. When do your customers get it?
E.Tappert.

Claudia - Verschiffen-Abteilung: Hello Mrs.Tapert,
thank you for your email.We would like to inform you that your order is going to be shipped today.(11-04-08).Its no need to claim for your money back as you will receive your goods soon.
Kind regards.


2008-04-07
11:53:51 51181 Details

Your message: Where is the answer to my last two mails ( I copied them again into this mail!)?. It`s Monday 2008- 07-05. So there is just one day left, before I will go to my bank.

E.Tappert.


2008-04-05
20:46:56 2nd time cancelling Details

Deine Anzeige : 2nd time cancelling my order


With this Mail I am cancelling my order 51181. I don`t want any cigarettes from you, just my money back. If you do not send my money back immediately, I will make a refund from your account with my Bank on Tuesday April 8 2008.

E.Tappert.



Claudia - Verschiffen-Abteilung: Hello Mrs.Tappert,
Thank you for your email.As i see you have sent your emails in weekend and as other many people we do not work on these days.
Sorry,but we can't cancel your order as it has been already processed and listed to be shipped with other pending orders to Germany during this week.A refund cost 35 USD ,and is much better to receive the cigarettes i believe.Anyway,please let us know what to do and we will follow your instructions.
We remain at your disposal.


2008-04-03
12:45:41 mail second time Details

Your message: Here I am sending you my mail from April 1st once more,
because I again didn`get an answer from you!!!!
E.Tappert.
2008-04-01 21:25:41
Hello,
I want to answer to your mail.
First: "already processed and listed" is the wrong sentence, because you informed me 1,5 weeks ago that my order would be shipped last week. But nothing happened.
And secondly: it is true that I wrote more than six mails malis and got all in all three replies.
We often buy in the internet, but never before it happened that aomething we paid for three weeks before does not get to us. This is unbelievable and as I already wrote unserious business.

E.Tappert


2008-04-01 16:45:24
Hello Mrs.Tappert,
Sorry,but we always answer to emails of our customers.We can't cancel the order 51182,because it has been already processed and listed to be shipped by the end of this week.A refund costs 35USD,i suggest you to receive the cigarettes,it is much better i believe.Anyway ,let us know and we will execute your instructions.By the way we need to find a suitable person who will be able to translate our website in German language,we will really appreciate if you would give us some idea.
We remain at your disposal.
Denise - Aufträge Abteilung: Dear Mrs.Tappert,
thank you for your email.We are really sorry that we did not ship your goods by this time.The reason of this delay is that the country where is settled the warehouse was a General Strike for around 2 weeks and this caused a delay.This problem has been solved and we do hope that this won't happen again in the future.We again made a solicitation to the warehouse to ship your goods as soon as possible.In the future we will try to reduce the delivery time to Germany ,so you won't register any problems with delay in your future orders with us.Please do not worry,you will receive soon our shipping advice concerning shipping date of your goods and average time of arrival.We do apologies for any inconvenience caused.
Kind regards.


2008-04-01
16:45:24 51181 money back Details

Your message: Hello,
nobody is answering to my mail. The German on your website is not understandable. I was charged for my order on 14March 2008 and haven`t got my order yet. There are more than 14 days I am waiting, but you have my money. This is no serious business. That`s why I want my money back. Send it to my credit card as soon as possible, please.

E.Tappert.

Denise - Aufträge Abteilung: Hello Mrs.Tappert,
Sorry,but we always answer to emails of our customers.We can't cancel the order 51182,because it has been already processed and listed to be shipped by the end of this week.A refund costs 35USD,i suggest you to receive the cigarettes,it is much better i believe.Anyway ,let us know and we will execute your instructions.By the way we need to find a suitable person who will be able to translate our website in German language,we will really appreciate if you would give us some idea.
We remain at your disposal.

2008-03-17
17:31:39 51182 Details

Your message: Hello,
I have written twice. No reply from you!!!
Please, delete order :51182. I have not paid for it and don`t want to buy it.

Hope you contact me.

E.Tappert
Denise - Aufträge Abteilung: Dear Mrs.Evelyn,
thank you for your email.We would like to inform you that your order nr. 51182 has been accepted by the card processor and all is fine.
About order 51181 has been canceled and is considered void.
Kind regards.

[jackbauer]

The company euro-cig.com does business under many domain names and they are unreliable, unprofessional, and downright deceitful so beware, don't do business with them. They typically operate under the following domain name cigarettes-cigars.com and others (such as uk.cigarettes-cigars.com). All the domain names that use them as a source for cigarettes have an identical product browsing, purchasing, and account managment system just with a different overlay to their website. You should be able to tell fairly quickly once you see one of their sites.

Stay away from them!