I believe this will be one of many complaints you will see soon. Internetsmokes.com (TCL) has been a reliable source for ordering tobacco products.
Due to the PACT act, they sent out numerous e-mails reminding customers to get their orders in by June 21st. Upon receiving my last two orders (which were submitted prior to the deadline), the e-checks were promptly debited from my checking account. Upon making an inquiry yesterday as to why the orders have not arrived, I received an e-mail today stating that Assistant US Attorney William Houser has launched an investigation into all smoke shops. CheckCare transactions have been restricted and no refunds will be made until CheckClear can release funds. I was provided a number to call which was for US Attorney Houser's office. I was directed to a recording that stated that as of June 22nd, funds were seized and it could result in forfeiture. It went on to say the first hearing would be within 60 days of June 22nd but noted that will probably be delayed. It suggested the customer might want to seek an attorney.
I have been in e-mail conversation with Internetsmokes.com and they say their hands are tied. I suggest that the company has assets which are not frozen and should making refunds immediately. I also found out the company had never called the number they provided to actually see what the recording said.
I contend that my money and that of others was debited from our accounts prior to any product even being prepared for shipment. I believe Internetsmokes.com needs to begin refunding money to its customers and not use the excuse of an investigation to hold our funds. If anyone has additional information on this subject, please leave comments. Thanks
The number for Mr. Houser's Office is 570-348-2800 Ext 244  |