Is there any update on this person's contact with the AG? I'd like to think if a smoker lives in NY and is having order problems, he/she would call the retailer to ask "Where's my order?" Calling the AG isn't gonna help unless this person wants to get all smoke shops online shut down by promoting support for the PACT Act.
18 days sound like this is a first-ever order placed by the smoker, and he/she forgot to email or fax his/her drivers license.
When I placed my first order with this shop, I also had to email them a scanned copy of the authorization form I had to sign so they can process my e-checks. Of course, I emailed them a scanned copy of my govt-issued state ID too.
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