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RollYourOwn Reviews and Coupons

3.5
Overall Rating:
based on 8 reviews

Posted by
Date
Customer Service
Selection
Price
Average
ryocustomer
2013-08-26

 

Comments:

I used this company to purchase ryo tobacco for a couple of years and never had a problem. I took a break from making my own cigs for a while and when I decided to come back I ordered from my usual place. Well they got my order completely wrong and upon calling them they said they would overnight my delivery. At this point I was okay with it. The next day I call them to say I haven't recieved the order. They tell me that it was not shipped out and that they are sending another order. If I recieve my order when I am supposed to it will have been 10 days of me waiting for it. I don't know if it is new management or what. I will be ordering from someone else from now on. Update: Well finally got my order that was suppose to be right this time. It had the right tobacco but wrong tubes. Watch out if ordering from them. If they do not have what you want they will send you something different.

Posted by
Date
Customer Service
Selection
Price
Average
ryocustomer
2013-08-23

 

Comments:

I used this company to purchase ryo tobacco for a couple of years and never had a problem. I took a break from making my own cigs for a while and when I decided to come back I ordered from my usual place. Well they got my order completely wrong and upon calling them they said they would overnight my delivery. At this point I was okay with it. The next day I call them to say I haven't recieved the order. They tell me that it was not shipped out and that they are sending another order. If I recieve my order when I am supposed to it will have been 10 days of me waiting for it. I don't know if it is new management or what. I will be ordering from someone else from now on.

Posted by
Date
Customer Service
Selection
Price
Average
ereed
2013-07-09

 

Comments:

Posted by
Date
Customer Service
Selection
Price
Average
cslamagic
2013-01-22

 

Comments:

long time customer

Posted by
Date
Customer Service
Selection
Price
Average
jjjohn
2013-01-09

 

Comments:

Great site,service,selection,and info about current things going on in tobacco.

Posted by
Date
Customer Service
Selection
Price
Average
Sublimefan2k12
2012-12-21

 

Comments:

Selection, price and low shipping fees are all ok. Have had problems twice with not getting what i ordered. One time even called them directly and left very detailed notes on the order that i needed a specific item and NOT a substitute. They ignored both and sent me a substitute anyways without calling me or emailing me or anything. Not acceptable customer service IMO.

Posted by
Date
Customer Service
Selection
Price
Average
ronsen
2012-07-30

 

Comments:

When all is saidand done, a good place for one stop shopping at a flat shipping rate.

Posted by
Date
Customer Service
Selection
Price
Average
ronsen
2012-07-20

 

Comments:

Good place for 1 stop shopping. Has a flat shipping rate. If you only smoke a couple of their tobaccos, match them up with the tubes they have. Order enough to make it worth while.

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