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Smokers Outlet Online Reviews and Coupons

3.8
Overall Rating:
based on 21 reviews

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oneuser01
2014-05-27

 

Comments:

They have the worst customer service. They are rude, aggressive and condescending and will not work with you to address an issue. There are cheaper and better places to order from. Also, your tubes will all be smashed to the point where you can't use them because they will rip. BEWARE and don't waste your time or money.

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Mia
2013-11-01

 

Comments:

Prior to finding this shop, my boyfriend and I always used a brick and mortar store near our house, so the prices on Smoker's Outlet looked amazing to us. My first order was pretty seamless and arrived on time without a problem. I was thrilled to find other products besides tobacco and tubes there too - their selection of candles, incense, and accessories is fun and priced really nicely. Unfortunately my second order is definitely not as seamless. I ordered early in the day, just after 12 noon, and my order was fairly large. I needed the items the next day so I cringed and paid a LOT in one day air shipping, expecting fully that my order would go out the same day. I never got a shipping notice though. The following morning (today), I still hadn't heard a word, so I used the contact form on their site to ask what was wrong. They did not email me back with any explanation, but about an hour later I received a shipping notice email with a tracking number. When I clicked on tracking I found, much to my disappointment, that the label had been created but the item hadn't gone out the door yet, and expected delivery was four days away (and I live maybe a few hours drive from their store). I again used the contact form and asked for assistance since I had paid almost 50 bucks just for the one day delivery. That was 6 hours ago, and I have yet to hear anything back. I am seriously disappointed and will be finding a different shop to make all of my future purchases. I should have picked up on the red flag when I had emailed them weeks ago asking for some recommendations on tobacco based on the cigarette tobacco I had previously purchased and our old cigarette brands - their meager response was not helpful at all, in fact I'd describe it as curt and impatient. I guess I should have known better after that experience! If you can find what you need on another site, I recommend steering clear of this one.

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keepyourdogma
2013-09-14

 

Comments:

Shipping has always been above the competition. I ship things all the time and know what it costs to ship 10lbs. It's not what they charge you. You'll get an email telling you it's been shipped. It's pure bullshit. My orders typically leave 24-30 hours after the label is created. Just a little trick to make the customer service look better than it really is. I've had entire cartons of tubes show up almost unusable.

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ryocustomer
2013-08-27

 

Comments:

I tried this place to see how they were compared to rollyourown. They are a little higher on shipping but there products are always fresh and accurate. Best place I have ever used.

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ereed
2013-07-09

 

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lockaway
2013-05-10

 

Comments:

Great Shop!

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bstevens
2013-04-30

 

Comments:

Just had my first mistake with Smokers, and I was surprised how easy it was for them to confirm I was short a pound of tobacco and how quickly they sent out the missing bag!

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dave72653
2013-02-06

 

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bstevens
2013-02-02

 

Comments:

They are offering $6.00 Shipping to celebrate an early spring, wish they would offer this all the time!!

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vonluke
2013-01-22

 

Comments:

great product for a great price!

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bstevens
2012-12-28

 

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Always been happy with there service. Wish shipping was a little cheaper.

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myexiled
2012-11-19

 

Comments:

Just got my order in, wow that was fast, the shipping was alittle higher than what i wanted to pay but the tobacco is fresh and the tubes were in perfect condition.

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Dudley
2012-10-23

 

Comments:

Smokers outlet online is a JOKE

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Dudley
2012-10-23

 

Comments:

Customer service is the worst.They argue with you instead of assisting in a solution to the problem.I will never order from them again.

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thafner
2012-08-25

 

Comments:

I ordered the Premiere Supermatic Injector machine, plus a sizable order with shipping over $100. Well had the "new" machine for 2 weeks (I don't even smoke a whole pack most days) and the machine broke. So I took the rubber off the bottom. More like newly refurbished, it was a mess with screws stripped and scratched,no way was this new. so i contact the sellar, swears it is new, then later correspondence states it's not his fault, he didn't make machine!! I told him it came out of your shop, you advertise as new, and charge new price .... it's your fault. Of course wants me to pay to reship to him. Why?? So I can pay over $10 shipping and you give me another "I swear it's new machine" I just kept it, and told him I had a lack of tolerance for excuses. He was selling something refurbished as NEW, that's a BIG NO-NO! Least he could have done was to sent a prepaid ship box to my house to exchange for a NEW machine.

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